We want you to love your Guess Connect. If for any reason you don’t, please contact us at firstname.lastname@example.org.
We accept returns for GuessConnect.com sales only. Purchases made from local stores or other websites must be returned to the original point of purchase.
If you are not completely happy with your watch, please call us within 30 days to obtain a return authorization. Customers must contact our customer service to obtain a RMA number. The RMA number must be clearly marked on the outside of the package. Packages without a RMA number marked outside of the package are at risk of being rejected.
All returns must be sent to:
Sequel International, Inc.
145 Woodward Avenue
Norwalk, CT 06854
Please note, the original purchase amount, less shipping, will be credited to the credit card used to make the purchase.
Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.
For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.
All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.
Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. GuessConnect.com reserves the right to qualify excessive use for damaged product.
Effective Date: April 27, 2015