We want you to love your Guess Connect. If for any reason you don’t, please contact us at

We accept returns for product purchased on, or via Borderfree, only. Purchases made from local stores or other websites must be returned to the original point of purchase.

If you are not completely happy with your watch, please contact us within 30 days of purchase to obtain a return authorization. Customers must contact our customer support to obtain a RMA number and supporting shipping documents. The RMA number must be clearly marked on the outside of the package. Packages without a RMA number marked outside of the package are at risk of being rejected.

For Inquiries Outside The U.S. Please Contact Customer Support:

Please note, the original purchase amount, less shipping, will be credited to the credit card used to make the purchase.

Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.

For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.

All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.

Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. reserves the right to qualify excessive use for damaged product.

Effective Date: April 27, 2015