Returns & Exchanges
We accept returns for product purchased on GuessConnect.com, or via Borderfree.com, only. Purchases made from local stores or other websites must be returned to the original point of purchase. If you are not completely happy with your watch, you have 30 days from the date of purchase to return the item. The original purchase price, less shipping, will be credited to the credit card used to make the purchase. We do not offer exchanges.
To begin your returns process, please click here.
Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.
For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.
All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.
Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. GuessConnect.com reserves the right to qualify excessive use for damaged product.
For Inquiries Outside The U.S. Please Contact Customer Support:
Effective Date: April 27, 2015
Updated: September 11, 2019